Graphic Whizard
Frequently Asked Questions
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Number/Perf/Score Machines
| The sixth digit on my six digit numbering head will not turn over automatically during a job? The sixth digit must be turned over manually every hundred thousand. |
| Adjusting your repeat selector switch View Video |
| The 5th digit on my condensed 8 digit head will not turn over automatically during a job? The condensed 8 digit head only has four wheels that turn automatically, all other wheels must be turned manually. (Note: This is also true for a 3.5 mm 6 digit head) |
| I’m trying to number the same number twice on a sheet. I have the repeat selector set on 2 repeats and I get 2 different numbers per sheet. Check and see if the first number on the second sheet, is the same as the last number on the previous sheet. The numbering head is a mechanical device and may manually need to go through a stroke for the correct repeat sequence to appear on the first sheet. You may need to manually put the numbering head through a single stroke. |
| My numbering head keeps getting locked down after it numbers. The numbering head must be 1/4” from the crash pad. If the bottom of the head is higher than 1/4” the numbering head will lock down. Review your Operator’s Manual to review the procedure for leveling the numbering head. |
| The 5th or 6th digit drop wheel on my numbering head will not drop out of sight or will not stay locked out of sight. Make sure the numbering head is clean*. If after cleaning, the wheels still do not drop out of sight, the wheels may be broken. Contact your dealer. Note: To clean your numbering head – use WD40 and a tooth brush. |
| Why do I keep getting error code 01/03? his can indicate that the photocell needs to be cleaned. (Important: Only clean the photocell with a dry cotton swab or compressed air. DO NOT use canned air regularly.)
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| The stock doesn’t stop for the numbering head to fire. Make sure you have the operator side guide in the feed tray positioned all the way to the operator side of the feed tray. Make certain that the stripper assembly is not blocking the photocell. Clean the photocell. |
| What does error 10/13 mean and how do I clear it? Error 10 means “Channel 1 Open” and Error 13 means “Channel 2 open”. These errors are typically caused when a numbering program hasn’t been cleared from memory, the heads are not plugged in, or the numbering head is in a locked position unable to fire.This can also be caused by a loose connection between the drive unit and circuit board. Ensure all connections are secure in the wiring harness and under the drive unit cover. Try clearing the memory of the previous job again.For Model GW 3000 / 6000 SN 2110 and lower; if error codes appear after pressing SET/FWD and paper advancing to position 75, press “STOP” to clear error code and then continue to clear memory. Note: memory is not cleared if the display has a decimal point still showing. ( GW 6000 Model ) |
| What does error 11/14 mean and how do I clear it? These errors refer to Channel 1 and Channel 2 and indicate a short with one or the other. The electric solenoid will need to be checked for a short.Unplug the drive unit cable from the side cover. Using a voltage meter, measure the resistance (ohms) across the male pins on the end of the cable. You should read 40-42 ohms across the outer pins and zero from each outer pin to the center pin. Replace the solenoid if not able to receive readings and the connections are all secure. |
| What does error 12/15 mean and what do I do? This means the solenoids are hot or over heated. This may happen after a very long numbering job using excessive pressure on the impression control dials. Turn the machine off and let solenoids cool down. This will also occur during a perf job when the heads are in a locked position and the numbering job hasn’t been cleared from memory. Unlock the heads and clear the numbering job. (GW6000 SN 2110 and lower) |
| What do I do when I get error 30/31? Turn the machine off. Take the Operator side cover off and check that the connections between the display board and ICPU board are firmly connected. (SN 2110 and lower) Check that the photocell value is between 55-65. Call you dealer if the Error Code continues. |
| How do I clear error 60/61 (line voltage/motor voltage errors)? Make sure the machine is not running off an extension cord. Check line voltage. Make sure the display and ICPU boards are firmly attached. Call your dealer if the Error Code continues. |
| I have just replaced the mstp board and the machine doesn’t power up. When replacing this board you must remove the 120V/220V jumper from the original board and use it on the replacement board. (The jumper is orange in colour and has either black or purple wire in it; purple is for 220V machines, black is for 120V machines, SN2110 and lower only) |
| I have just replaced the mstp board and i keep getting error 01/03 ( paper too long) codes After replacing the MSTP board the Photocell must be reset. Follow instruction sent with the circuit board or contact your Dealer. |
| Photocell Adjustment |
530 Micro UV Coater:
| UV coating is not curing Run 1 sheet , wipe the sheet with a clean dry cloth, if you do not see a smear the coating is cured.If the coating smears, power down machine clean UV lamp with alcohol and clean reflector that surrounds lamp so that reflector has a mirror like finish. If the issue is not resolved replace UV lamp.Run multiple sheets, remove a sheet from the middle of pile. Wipe sheet with a clean dry cloth if you see the coating smear it could have come from the back of the sheet that was on top of it in the pile. Check the back of sheet. If there any evidence of coating ? If so adjust scrapper blade , clean impression roller, clean scrapper blade or replace scrapper blade. |
| UV coating scratching off printed image Adhesion to the printed surface will improve over a 24 hour period. Use reasonable force when scratching the coating. Apply a piece of tape to the coated sheet, pull the tape off. Does any coating come off with the tape? Increase the intensity of the IR lamps using the control on operator panel Slow the speed of UV coater down. Consult with the UV coating manufacturer to see if they have a coating that has better adhesion characteristics. |
| Machine will not run Check that speed control of machine is not set at fully CCW position Check Emergency stop is not engaged Check that guard over rollers is closed and that feed tray is installed If machine is equipped with a clean switch and machine turns when clean switch is used there is a problem with one of the safety switches (E stop , cover over rollers , or feed tray) If machine does not turn when clean switch is used, disconnect power from machine remove lower cover on operator side of machine and reset circuit breakers in electrical panel). |
PT335 SCC Multi
| The table is stuck at the top of the feeder and will not come down. E-2 Elevator Error is on screen. Turn off the machine. Hold the green override button, located under the feed table extension. Continue to hold and power the machine on, let the machine load, press OK on screen and then press table down. Once the table has moved half way down release the green button. |
| The strike perf is not perfing all the way through the sheet. Loosen the set screws on the strike perf solenoid. Turn the head clockwise to add depth to the perf. Also make sure that the anvil does not have too much wear and tear. |
| The strike is coming out with high and low spots. Check the strike perf blade to make sure teeth are in good shape and even all the way around. Also check that the anvil is not egg shaped, this can be cause by over tightening the set screw. |
| I keep getting E-4 Crease Motor Lock, during a job. Turn down the crease pressure. Setting the crease pressure too high can cause crease motor locks. |
| I keep getting E-4 Crease Motor Lock, when the machine first turns on. When the machine is first turned on listen for the crease motor, if it cycles twice and then the error comes up, there is a problem with the home position sensor. Check the connection and clean the sensor, if that does not work replace it.. |
| I have E-6 Slit Motor Lock Turn the machine off and on. All the slitter should go to the home positon. The slitter that does not is the one with the issue. Check the home position sensor for that slitter head. Make sure it is clean and has a good connection, if it does replace the sensor.. |
| How do I set or change the crease depth? In the job parameters, go to the section that has the starting sheet size. In that section you will find crease depth, you can choose from 1 – 5. 1 being the lightest. Choose the appropriate depth and hit enter. |
| I want to run a program with the register mark on. When I press the register button it does not turn on. If the register mark feature does not turn on it is because there is no position programmed for the register mark. Go to the edit menu, go to the option where it shows starting sheet size, at the bottom there is a section to enter the register position. |
| I want to run 8.5×11 sheets and just crease in half, but it does not crease straight. To get the sheets to crease straight you must make sure the roller pressure dial is set to 1 dot, and the center lag kit is as far to the non-op side as possible> This will get it close use the skew of the feed table to line up perfectly. |
| Registration is not consistent. To fix this the paper in the feed tray needs to be checked that the width of the sheets is consistent for the full stack. If some sheets are wider than others, the smaller sheet will be able to move side to side as the guides will not be able to hold them. This will cause a loss of registration from sheet to sheet. |
| Skewing the feed table made no difference at all. When skewing the feed table you must first make sure the pillars on the feed table are not against the paper. Make your adjustments using the skew wheel and the bring the pillars back up against the sheets. |
| The touchscreen is not reacting to my touch properly. When you first turn the machine on and see the OK button, press the image of the machine 4 times and it will take you to the touchscreen calibration. Press the red dots to calibrate. |
| The feeder is struggling to feed sheets into the machine. Make sure to try adjusting the pile height, air blow and separator fingers based on sheet size and thickness. If still struggling release the pillars a tiny bit as pressing them to hard against the sheet will hold them back. Also check the tracking of the suction feed belt. Make sure the hole in the belt line up with the slots underneath it. |
| I am getting a C-12 Doubles Error, but it is only 1 sheet in the machine. Double check that the sheet size in the feed tray and the sheet size programmed into the job is the same length. If the sheet is more than 1/8 longer than what is programmed it will give you a doubles error. |
| I am getting a C-10 Paper Jam at Exit. Check to make sure there is no paper at the exit. Even if the sheet has exited the machine, sometimes especially when there is static, scrap pieces don’t fall into the waste bin and the can get caught at the exit sensors. There are 6 sensors across the back please check for scrap on all six sensors. Also clean them off, if they get too dusty it will give you C-10 errors. |
| The image on the first business card and the last card of the same row don’t match. The first one is centered and the last on is slightly off. Go to the edit menu. On the right hand side of the screen there are 8 buttons, the top 2 are for shrink and stretch. Use these to compensate and align the images. |
| The cross perf is not perfing all the way through the sheet. Go to the edit menu, go into the section that shows the starting sheet size, and increase the crease depth, ranging from 1-5, 1 is the lightest. After choosing the appropriate number hot enter. |
CREASEMASTER
| Unable to program or recall a job from your CreaseMaster When attempting to program or recall a job from your CreaseMaster the touch screen beeps but does not advance to the next screen, the hand wheel is energized and tight to turn and there is a flashing red LED error light on the PLC ( PLC located under non operators side cover it has two multi colored ribbon cables plugged into it) . This is an indication that the battery in the PLC is dead. The touch screen and PLC will need to be sent to GW for battery replacement and to have the PLC reprogrammed . Replacing the battery at this time will not resolve the issue. |
Laminator (LSC)
| The lamination is not adhering to the sheets? There are a couple things that help with adhesion.
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| The sheets coming out have too much curl or do not lay flat? When running single side film make sure to adjust the anti-curl to compensate for any curl in the sheet. Since film is only on one side, when the film cools it will shrink a little bit causing it to curl towards the laminate. When running double sided film, the curl happens because of tension in the rolls of the film. The finished piece will curl towards the side that has more tension. It is best to start with no tension on the top or bottom roll of film. Adjust the film tensioners to compensate for curl. Also be sure to check that the rolls of film are properly paired, with film 3 mil and higher the rolls of laminate have paired numbers ex: A001, B001 would be a paired set of rolls. |
| What films can I use to encapsulate my product? Encapsulation can only be done using film that is 3 mil or higher. |
| What films can I use for single sided applications? For single sided job you have to use film that is under 3 mil. |
| When setting up a program I keep getting film to wide error message. The paper size and the film are not within the machine parameters. If there is too much film hanging over the side of the paper it can cause jams in the machine so the programming will not allow certain jobs to be created. |
| I keep getting C-43 “mul-cut err”. This comes up when the cuts being programmed are out of the machines parameters. Please refer to parameters in the operator manual, as the program could be leaving too much or too little of a tail trim. |
| I keep getting C-35 “top type err”. The top film loaded in the machine does not match the program. Lami mode can only be used with film under 3 mil. Pouch mode can only be used with film 3 mil and higher. |
| I keep getting C-37“bottomtype err”. The bottom film loaded in the machine does not match the program. Lami mode can only be used with film under 3 mil. Pouch mode can only be used with film 3 mil and higher. |
| I have a C-25 “put down R1” error message. Need to add roller pressure. When the machine is not in use roller pressure needs to be turned off, but the machine will not run until roller is in the on position. |
| I keep getting C-15 “topfilm err”. The RFID chip in the top roll of film can’t be read by the machine. Make sure the color of the end cap matches the color of the holder. Also check that the roller of film can’t move more than a couple mm side to side. If the end cap with the RFID chip, is not close enough to the reader the machine will not be able to read it. |
| I keep getting C-27 “bottomfilm err”. The RFID chip in the bottom roll of film can’t be read by the machine. Make sure the color of the end cap matches the color of the holder. Also check that the roller of film can’t move more than a couple mm side to side. If the end cap with the RFID chip, is not close enough to the reader the machine will not be able to read it. |
| The table is stuck at the top of the feeder and will not come down. E-2 “Lift Motor Error” is on screen. Turn off the machine. Hold the green override button, located under the feed table extension. Continue to hold and power the machine on, let the machine load, press OK on screen and then press table down. Once the table has moved half way down release the green button |